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CX AND CUSTOMER ENGAGEMENT

Intelligence-Driven Engagement: The Future of Contact Centres

Struggling to keep up with evolving customer expectations? Turn to our smart contact centre technologies – now supercharged with AI – for intelligent, richer, more engaging experiences. From automating routine tasks to enabling real-time decision-making, AI transforms every customer interaction into a moment of value. With over 20 years of experience customising and implementing contact centre technologies, Activeo helps you deliver seamless, personalised customer experiences across all channels with a future-ready AI foundation.

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Go beyond a standard contact centre deployment

Achieve your customer experience vision end-to-end with our comprehensive lifecycle service management. Our tailored solution includes Consulting Onboarding, Project Management, and your choice of On-premise or Hosted Cloud Platform, enhanced with AI-powered orchestration and automation. From AI-augmented Service Design to predictive workforce management and sentiment-aware Operational Management, we support you through Integrations, Maintenance and Support, and User Adoption – ensuring your agents and AI work hand-in-hand to elevate outcomes.

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The journey to become a smart an digitally-enabled Assitance Centre

Learn how NUHS transformed its contact centre operations

Empowering agents, streamlining operations

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Omnichannel

Manage conversations across channels seamlessly. AI helps maintain context and continuity, delivering smarter responses every step of the way.
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IVR & Call Routing

Intelligent IVR systems powered by natural language processing (NLP) and real-time analytics ensure every interaction is directed to the right resource.
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Agent Management

Predictive AI forecasting and automated scheduling optimise workforce allocation based on historical data, real-time demand, and agent proficiency.
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Analysis & Reporting

From call durations and response times to agent performance and customer satisfaction, get robust analytics for a comprehensive picture of your contact centre's activities.
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Powerful Integrations

Link CRMs, knowledge bases, and third-party tools to surface the right information at the right time, boosting resolution speed and accuracy.
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Monitoring Made Easy

AI-enabled sentiment analysis, speech analytics, and automated quality scoring take coaching and compliance to the next level. Whispering, eavesdropping, and recording remain available for deep human-led training.

Top-tier Contact Centre Solutions

Toku Contact Centre

Experience seamless customer interactions with a cloud-based contact centre solution designed for operational efficiency. Toku embeds AI into every layer – from intelligent voice bots to automated workflows – ensuring speed, precision, and scale with APAC reliability.

Learn about Toku Contact Centre

Webex Contact Center

A scalable, integrated contact centre platform enriched with AI features like predictive analytics, virtual agents, and real-time transcription. It enhances business efficiency while empowering agents and delighting customers.

Learn about Cisco Contact Centre

Amazon Connect Contact Center

A pay-per-use omnichannel cloud platform infused with AWS AI services. Automate customer interactions with natural conversations, detect sentiment, and personalise journeys using unified data and real-time machine learning.

Learn about Amazon Contact Centre

Top-tier Contact Centre Solutions

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Elevate service experiences with Contact Centre integrations

Supercharge your contact centre solution with powerful integrations, turning real-time data into actionable plans for customer satisfaction, retention, and comprehensive business insights.

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Want to transform your business using CX best practices?

The terrain of customer experience can be complex. Let us help you conquer these complexities with a comprehensive service blueprint that:

  • Visualises your customer experience
  • Gives deeper insights to address customer pain points
  • Increases positive moments of truth in your customer journey
Learn More About CX Best Practices
Ready to redefine your contact centre operations?

Ready to redefine your contact centre operations?

Partner with us to build a smarter, feature-rich contact centre that delivers seamless, personalised customer experiences at scale.

Talk to an Expert