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WEBEX CONTACT CENTER

Empower agents, delight customers, drive efficiency

Improving customer experience is critical to finding and keeping customers. We turn this challenge into opportunity. We deliver unified, scalable, and data-driven Webex contact center solutions complete with business performance consultation, to empower your agents, delight your customers, and drive operational efficiency – all in one package.

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Work smarter with Webex Contact Center

Whether it is on-premise, cloud or hybrid, Cisco Webex has advanced, intelligent features to ensure a seamless integrated omnichannel experience for your business. 

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Unified Open Platform

Open platform architecture allows for direct integration with CRM tools/applications (Salesforce, Microsoft Dynamics, Zendesk etc.) to help enhance your business process and workflow efficiency.
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Integrated Portfolio

Agents can find, talk to colleagues/subject matter experts outside contact centre through Cisco Webex's built-in Unified Communication (UC) and collaboration capabilities.  
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Flexible Deployment and Migration

Enjoy a mix of user-based subscription, pay-as-you grow consumption model without having to disrupt your critical on-premises operations.
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AI-based Self-service

Provide your customers with a convenient way to reach you 24/7 with intuitive self-service virtual agent for voice and chat.
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Remote Agents

Offload your expanding call volumes by allowing your agents to work from the comfort of their homes or wherever they are.
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Experience Management

Create a responsive feedback loop with your employees and keep a real-time pulse on sentiment via voice-of-customer (VoC) and voice-of-employee (VoE) surveys.

Smarter Self-Service with Webex AI

Customers today expect fast, accurate support on their terms, at any time. The Webex AI Agent helps you meet those expectations with intelligent, conversational AI that resolves issues without human intervention.

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Deliver real-time support that feels human

Unlike traditional bots, Webex AI Agent uses large language models (LLMs) to understand intent, maintain context, and respond naturally across voice and digital channels. The result? Conversations that sound human and lead to faster resolutions

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Say Goodbye to Rigid Bots and
Hello to Real Conversations

Natural, adaptive conversations
Natural, adaptive conversations

Understands your customers' needs, remembers context, and adapts to preferences for more personalised interactions.

Multi-channel flexibility
Multi-channel flexibility

Deploy on voice, SMS, live chat, WhatsApp, Apple Messages for Business, and more. Handover to human agents is seamless when needed.

Low-code, fast deployment
Low-code, fast deployment

Build AI agents quickly using an intuitive design platform. Choose from Scripted Agents for controlled workflows or Autonomous Agents for open-ended conversations.

Real-time integrations
Real-time integrations

Connect with CRMs, ERPs, and other systems to automate actions like processing refunds or updating records, without needing an agent.

Enterprise-grade security
Enterprise-grade security

Built with Cisco’s robust AI guardrails and compliance standards to protect sensitive data and maintain trust.

Built to scale
Built to scale

Launch multilingual AI Agents that support over 10 languages and continuously improve performance through built-in testing and analytics.

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From small to large: Scalable Contact Centre solutions for all

Whether you need on-premise or cloud solutions, we’ve got you covered. Cisco Webex’s on-premise offerings range from the Unified Contact Centre Express supporting up to 400 agents, to the Unified Contact Centre Enterprise capable of handling up to 24,000 agents. Alternatively, Cisco-hosted Webex Contact Center provides a scalable, cloud-based platform for streamlined collaboration.

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Migrating to the cloud is more than just about technology

Leveraging our consulting expertise, you benefit from tailored business performance strategies, designed to maximise your contact centre’s ROI. Our comprehensive IT service supports you from initial definition to final implementation, employing proven frameworks, methodologies, and tools.

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Differentiation
Strategy
We utilise bespoke discovery workshops and detailed customer journey mapping to understand your unique business dynamics. We then craft strategic plans aimed at transforming your customer experience for enhanced growth.
Comprehensive Project Management
We ensure smooth incorporation of innovative technologies, providing comprehensive project management, service amalgamation, meticulous testing, validation, and bespoke training to empower your business effectively.
Continuous
Improvement
Get ongoing support via targeted coaching workshops and a holistic feedback management solution, empowering you to meet changing customer demands and industry shifts.
Ready to work smarter with Cisco Webex? 

Ready to work smarter with Cisco Webex? 

Partner with us to improve productivity, drive efficiency and reduce costs with a Webex Contact Center implementation.

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