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SERVICENOW AI AGENTS

Unlock the Power of AI-Driven Service Automation

ServiceNow AI Agents transform service management with intelligent, autonomous workflows across IT, HR, and customer service. With AI-powered automation, conversational intelligence, and real time orchestration, teams resolve work faster and deliver consistent service experiences that scale with demand. 

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Why ServiceNow AI?

Traditional platforms route tasks. ServiceNow AI Agents automate them. Built on the ServiceNow AI ecosystem, AI Agents understand intent, take action inside workflows, and enhance ITSM, CSM, and HR service delivery with high speed accuracy.

Resolve work automatically 

Resolve work automatically

AI Agents take actions, surface answers, and complete tasks without manual steps.
Smarter service experiences 

Smarter service experiences

Employees and customers receive real-time guidance, personalised recommendations, and quicker issue resolution.
Reduce workload for service teams 

Reduce workload for service teams

Shift repetitive work from agents to AI so teams focus on strategic activities.
Recognised for Industry Leadership 

Recognised for Industry Leadership

ServiceNow is named a Leader in the 2025 Gartner Magic Quadrant for Business Orchestration and Automation Technologies (BOAT).

Execute multi step tasks automatically

AI Agents complete end to end tasks that include gathering information, updating records, triggering workflows, and resolving routine requests with minimal manual effort.

Understand intent and take action

Users describe what they need in natural language. AI Agents interpret the request, determine the next steps, and perform the required actions inside ServiceNow.

Provide intelligent self service

Employees and customers receive instant support for common issues. AI Agents guide users, answer questions, and complete routine tasks to reduce load on service teams.

Surface issues early

AI Agents can be configured to monitor workflows, detect anomalies, and trigger corrective actions early to minimise service disruptions and improve operational resilience. 

Improve through continuous learning

With embedded intelligence, AI Agents refine decisions and responses as they interact with more data. Automation becomes more accurate and efficient over time.

What You Can Achieve With ServiceNow AI Agents

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Supported by the ServiceNow AI Ecosystem

ServiceNow AI Agents become even more powerful when supported by the broader Now Platform AI capabilities. These technologies improve predictions, classification, understanding of intent, and overall workflow automation.

Virtual Agent

Virtual Agent

Provide always on conversational support that resolves routine requests, answers questions, and guides users with step-by-step clarity. 

Explore Virtual Agent
Now Assist

Now Assist

Accelerate resolutions with generative AI summaries, suggested responses, and contextual recommendations embedded across every workflow.
Discover Now Assist
Agentic AI

Agentic AI

Use ServiceNow Agentic AI to automate multi step actions, complete service tasks autonomously, and strengthen AI Agent performance with advanced reasoning.

Learn about Agentic AI
Prediction Intelligence

Prediction Intelligence

Improve accuracy across your workflows with ServiceNow Prediction Intelligence, delivering automated prioritisation, assignment, and outcome forecasting.

Improve Predictive Accuracy
Task Intelligence

Task Intelligence

Enhance routing and classification with Task Intelligence models that identify patterns, categorise work, and optimise service flow automatically. 

Accelerate Task Automation
Document Intelligence

Document Intelligence

Streamline document heavy processes with ServiceNow Document Intelligence, which extracts data, analyses content, and powers end to end workflow automation.

Get Actionable Insights Now
Ready to Transform Your Service Operations With AI?

Ready to Transform Your Service Operations With AI?

See how ServiceNow AI Agents and the Now Platform AI ecosystem accelerate performance, reduce manual work, and unlock new levels of efficiency.

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