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Expertise
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Digital Workplace
Transforming workspaces into seamless digital environments
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CX & Customer Engagement
Enhance your Contact Centre with smarter, richer engagement tech
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Customer Data
Centralise and update customer data with dynamic solutions
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Voice of the Customer
Listen every customer’s voice and turn it into actionable insights
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IT Service
Rapid, superior IT services fit for the modern enterprise
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Solutions
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Microsoft Teams
Boost productivity with comprehensive Microsoft Teams solutions
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Zoom
Elevate conference meetings with complete Zoom setup solutions
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Cisco Webex
Boost collaboration anywhere with customised Cisco Webex solutions
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Audio Visual & Video Conferencing Systems
Elevate collaboration with custom audio-visual conferencing solutions
DIGITAL WORKPLACE-
Toku Contact Centre
Empower agents with Toku's omnichannel contact centre solution
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Cisco Contact Centre
Boost efficiency & enhance customer experience in one solution
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Amazon Connect
Deliver Amazon-like customer experiences effortlessly
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Voice of the Customer Solutions
Listen every customer’s voice and turn it into actionable insights
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Feedback Management System
Transform complex feedback into actionable insight
INTELLIGENT CUSTOMER ENGAGEMENTVOICE OF THE CUSTOMER-
Microsoft Dynamics 365
Automate tasks, streamline workflow, improve decision-making
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ServiceNow CSM
Make customer service more frictionless, smarter, and efficient.
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Salesforce
Unify teams, enhance customer experience, drive growth
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ServiceNow ITSM
Boost productivity, cut costs, & bolster resilience with one unified IT platform
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BMC Helix IT Service Management
Streamline service processes with predictive IT service management
CUSTOMER DATAIT SERVICE MANAGEMENT -
- Resources
ACTIVEO ONEVIEW CSM
Supercharge Your Contact Centre with Activeo OneView
Elevate your contact centre with Activeo OneView—a unified platform that seamlessly integrates ServiceNow CSM with your existing contact centre system to streamline operations for agents and deliver a frictionless experience for customers.
Activeo OneView
Activeo OneView is a fully integrated contact centre solution that connects ServiceNow CSM with your voice and digital channels. Empower agents with full visibility, and deliver personalised, effortless service experiences from the first touchpoint to resolution.
Personalised IVR Journeys
Unified Reporting Dashboards
Self-service Email Support
Boost Customer Experience
With complete visibility into every step of the customer journey, your teams can respond with greater context and confidence. Say goodbye to customers repeating themselves—intelligent, self-guided options ensure they get what they need, fast. The result? Happier customers, smoother interactions, and a faster return on your CX investment.
Lower Cost to Serve
By streamlining operations, you can serve more customers with fewer agents, reduce call durations, and resolve issues faster. Automation takes care of the repetitive tasks, so your team can focus on what matters most: delivering value. It’s a smarter way to scale, without compromising service quality.
Reduce Mean Time to Resolution (MTTR)
When agents spend less time switching between apps and more time solving problems, everyone wins. Unified workflows bring everything together in one place, helping your team close cases faster and with greater accuracy. It’s a seamless experience that accelerates resolution and keeps your customers coming back.
Ready to Simplify Your Contact Centre Experience?
Reach out to your experts now to learn how Activeo OneView can help you reduce MTTR, improve CX, and maximise ROI.