Nora Huin 
Agentic AI takes contact centre productivity to the next level. Unlike traditional bots, it acts independently to resolve issues faster, cut costs, and boost customer satisfaction. Discover how it is changing the game.
One of three public healthcare clusters in Singapore, the National University Health System (NUHS) consists of 3 Acute Hospitals, 3 National Centres, 2 Community Hospitals, 7 Polyclinics, 3 Medical Schools, Family Medicine Clinics and Primary Care Networks. With such an extensive network, it’s critical to ensure a seamless user experience across all institutions.
Thus began their transformation journey to integrate 4 separate call centres into a single platform. Find out how NUHS went from paper notes and Excel to a powerful omnichannel platform that not only transformed their operations, but enabled them to reduce their Call Abandonment Rate from a peak of 40% to under 3% consistently.
Jonathan Mondon 
Rosaline Oh 
Angie Yeo